Support: 866.543.6646
Sales: 855.489.1792

Blog

Support Spot – April 2016

Recent Updates to BestNotes and Documentation

  • Look for new Meaningful use Stage 2 updates soon.

To view our BestNotes recent updates, Click HERE.

 

Recent Common Tickets / Tips and Tricks

There are too many options for users in BestNotes.

Q: How do System Administrators restrict user access?

Answer: Here are three different scenarios:

  • Restrict users to only view the Client Name and Insurance Form = Regular with only the Contacts (to see client related data and activity log data) and Forms (to see Insurance Form and other Data Forms) permissions.
  • Restrict documents: keep anyone not in the specified group(s) from seeing saved documents on client pages. Templates can be restricted from the template level so once saved they are already restricted. Click Settings, Templates, and select the template. Click the groups that will be able to see the document when completed on a client from the green box at the top right corner. Click Save & Close.
  • To set up User Groups: Sign into the System Administrator account. Click Settings and Groups. Click New Group and add a name. Use the dropdown to add staff to the group. Click Save.

 

To view the BestNotes Frequently Asked Questions (FAQs), Click HERE.

 

Welcome to BestNotes

A New Direction
Alliance Therapy Center, LLC
Avenues Recovery Center LLC
Destiny Recovery Center, LLC
Ember Lodge
Exhale Healthcare Advocates Inc
Hearts With A Mission
Helping Professionals Wellness Center
Lifeforce, Inc.
Mountain Counseling & Training, Inc.
Orange County Detox
Pinnacle Recovery Center
Promise Recovery Center
RISE Center for Recovery
South Coast Counseling, Inc
Summit Malibu
The Children’s Study Home
Transitions For Women, LLC
UnBefuddled, LLC
William J. Gould Associates, Inc.

 

Social Network Updates

  • May 15 – 17: 2016 NAATP National Leadership Conference – Ft. Lauderdale, FL (For more information, Click HERE)
  • May 16 – 19: 32nd Annual Idaho Conference on Alcohol and Drug Dependency – Boise, ID (For more information, Click HERE)

To Follow, Link, Add or Like us on social media, click on the icons at the bottom-right of this page.

date:  Apr 18, 2016
Read More

Support Spot – March 2016

Recent Updates to BestNotes and Documentation

  • Email provider ISPs (e.g. Yahoo) have tightened restrictions to block redirects. BestNotes will use notifications@bnemail.com in the From field when emailing your company and your contacts from the portal. This means that the client’s email in the message must be copied and pasted in a new email, in order for your company to reply (e.g. admissions).
  • If your company has more than 20 Sections with Classes that have to be recreated every Academic Year, have your System Administrator send BestNotes a ticket to have this done for you.

To view our BestNotes recent updates, Click HERE.

 

Recent Common Tickets / Tips and Tricks

If a company uses a workstation with BestNotes, it is best practice to Save and close all BestNotes windows to secure Patient Historical Information (PHI). For example:

Q: Why am I locked out of a Group Note?

Answer: A person may have closed all the windows without using the BestNotes “Save” buttons and logged out the user who was actively working on that group note with a multi-person workstation.

  1. The original provider (user) must return to BestNotes (NOTE: This does not have to be at the original workstation)
  2. They must use the BestNotes “Save and Close” button on that locked group note.
  3. They must Save and close all windows
  4. They must log out to secure PHI from any other unauthorized person.

To view the BestNotes Frequently Asked Questions (FAQs), Click HERE.

 

Welcome to BestNotes

Advanced Spinal Care, LLC
Alliance Family Services, Inc.
Awakenings by the Sea
Behavioral Health Hawaii
Breathe Life Healing Centers (Mental Health)
Cast Recovery
Center For Therapeutic Change
Central Ohio Music Therapy, LLC
Cornerstones of Maine
Creative Care Calabasas
DeSanto Clinics
Directions in Education, Training and Consultation
Envision Recovery Services, Inc.
Inneractions
Mechling Shakley Veterans Center
Midwest Academy, Inc.
Midwest Recovery Centers
New Song Mission, Inc
Olive Tree Counseling, Inc.
Pacific Solstice
Prakash Ellenhorn LLC
Queen City Sober Living
Sanctuary Treatment Center
Shadow Mountain Recovery (Detox)
ShoutOutWithLove, LLC – Counseling & Consulting Services
The Good Life Treatment Center
The Lakehouse Recovery Center
The League of Extraordinary Gentlemen
Three Bridges Recovery LLC
TruVida Recovery
Unity Home Care
Valle Counseling

 

Social Network Updates

  • Survey Winners: Heather Potter @ www.davesmithcentre.org, Eric Pitts @ www.lakehouseacademy.com, Marla Hicks @ www.mtpleasantacademy.com, Kim K. @ newvisionwilderness.com
  • April 3 – 7: Innovations in Recovery – San Diego, California (For more information, Click HERE)
  • May 15 – 17: 2016 NAATP National Leadership Conference – Ft. Lauderdale, FL (For more information, Click HERE)
  • May 16 – 19: 32nd Annual Idaho Conference on Alcohol and Drug Dependency – Boise, ID (For more information, Click HERE)

To Follow, Link, Add or Like us on social media, click on the icons at the bottom-right of this page.

date:  Feb 23, 2016
Read More

Support Spot – February 2016

Recent Updates to BestNotes and Documentation

  • eMAR: Our current beta pool is closed. We are actively working with these customers to ensure that the latest release of the eMAR is functioning correctly, stable, and meets the needs of the different market segments. At this time, we are unable to give a time frame for general release of the eMAR. However, as we finish this latest round of testing, we are optimistic that it will be ready soon. We are creating documentation and training materials to help implement this feature at your facility. Features currently included are: Inventory tracking, client and staff signatures, integration with our e-Prescribing offering, reporting, and of course medication administration.

To view our BestNotes recent updates, Click HERE.

 

Recent Common Tickets / Tips and Tricks

The iCal URL is not displaying:

Q: How do I connect the BestNotes Calendar to another system / device?

Answer: Your company’s BestNotes System administrator must give a user the Remote Mobile Access permission in order for that user to see their iCal URL.

  1. Please read NOTEs carefully, Click HERE.
  2. At this time, some calendars will only display BestNotes calendar in Central Time.

To view the BestNotes Frequently Asked Questions (FAQs), Click HERE.

 

Welcome to BestNotes

Addiction Intervention Recovery
Behavior Therapy and Psychotherapy Center
Believe Recovery and Counseling, Inc
Clear Vision Recovery Center
Connections in Recovery
Coral Gables Counseling Center
David M Ranks Ph.D., PC
First Step Recovery Center
Green Mountain Treatment Center
Guiding Light Counseling Services
InnerBalance Health Center
Luna Recovery Services, LLC
Lyric Recovery Services, Inc.
New Dawn Treatment Centers
New Freedom Academy
North Coast Medical Clinic
Pioneer Youth and Adult Community Services, Inc
Playful Healing Therapeutic Services
Positive Progression
Quality Living Center
Solstice East
The Counseling Group
The Ranch Recovery Centers, Inc.
Turning Point, Center for Change

 

Social Network Updates and come see us at:

  • February 10-16:  NATSAP – Annual Conference (2016) – La Jolla, CA (For more information, Click HERE)
  • February 22-25: 37th Annual Training Institute on Behavioral Health & Addictive Disorder – Clearwater Beach, FL (For more information, Click HERE)

To Follow, Link, Add or Like us on social media, click on the icons at the bottom-right of this page.

date:  Feb 09, 2016
Read More

Support Spot – January 2016

Recent Updates to BestNotes and Documentation

  • Diagnosis Totals report – has been replaced with TPL Diagnosis Report.
  • Diagnosis Axis Report – has been replaced with Diagnosis by Client, which allows filtering of clients by tag and filtering by episode/program.
  • The P-Diagnosis by Client report allows filtering by episode/program.
  • New Calendar Button – in a group calendar view,  each user now has a double calendar icon. This will expand to display that user’s M-F view. To return click the Exit <Provider>’s / Users Calendar button.
  • Medications Review Report has new filtering to make it easier to print off all medications for current clients.

To view our BestNotes recent updates, Click HERE.

 

Recent Common Tickets / Tips and Tricks

An application did not populate all the Med/Clinical assessments/documentation as programmed during implementation:

Q: Will I have to manually enter this information?

Answer: No, if it was designed by your Implementer to map or populate to other parts of the Med/Clinical window then it will:

  1. Sometimes a client has some information already in their Med/Clinical, this requires a user to click that document’s refresh button (upper-right).
  2. A window will appear asking you to confirm adding information.
  3. Double check to see if the data you were looking for has populated the required sections.
  4. If not, please have your BestNotes System Administrator contact us at team@bestnotes.com and an Implementer will reply as soon as possible.

To view the BestNotes Frequently Asked Questions (FAQs), Click HERE.

 

Welcome to BestNotes

Addiction Treatment Centers Inc.
Awakenings Recovery Program
Blue Tiger Recovery LLC
Catholic Charities of Wyoming
Desert Star ARC
Educational Alternatives LLC
Enterhealth
Epoch Integrated Health Services
Heartland Recovery Center
Insight Behavioral Health & Addiction Solutions, Inc.
Julie A Martin LLC
Live Free Structured Sober Living
Outpatient Houston
Recovery Advocates of America, Inc
Reflections Recovery Center, LLC
Serenity Now CMHC, Inc. (Delray)
Shannon Woolf
Shelby Recovery Services
Silicon Beach Recovery Center
Solstice Recovery
Sustain Recovery
The Villa Outpatient Services
Therapy Unlimited, LLC
Trinity Teen Solutions
University of Arizona/Health Promotion Sciences
Veterans Inc. / Independence Hall Behavioral Health Outpatient Clinic

 

Social Network Updates

  • February 10-16:  NATSAP – Annual Conference (2016) – La Jolla, CA (For more information, Click HERE)

To Follow, Link, Add or Like us on social media, click on the icons at the bottom-right of this page.

date:  Jan 13, 2016
Read More

Acceptance vs. Resolution

Jamie Goffin, LCSW

As the New Year 2016 has approached, many of us are considering what kind of changes we can make for the New Year. Creating a goal or a plan can actually be uplifting and effective. For many of us, the New Year brings feelings of hope. But most of us know that change can wear off, be hard and even unrealistic. As Brene Brown talks about a predictable pattern around resolutions; you can see that resolutions begin to unravel quickly:

  • January 1- This resolution is going to be awesome!
  • January 5- I’m awesome.
  • January 10- This sucks.
  • January 20- I suck

To avoid feeling like the last one “I suck”, I decided this year was going to be the year of Acceptance. While all those around me were talking about changing, I decided to embrace “it is what it is.” I thought about those things in my life that I could let go, that no longer serve me and how I could reflect on those things from a whole new perspective.

So, how will I do this? The answer is practicing the idea of “radical acceptance.” Tara Brach in her book Radical Acceptance writes all about this and practices in a way I can never do. She’s been meditating with Buddhist monks for years, I’ll keep practicing in those small moments… as Tara writes, “accept it and sit with it… and watch it pass.”

“The curious paradox is when I accept myself just as I am, then I can change.” – Carl Rogers

Here’s to 2016!

date:  Jan 08, 2016
Read More
Page 5 of 9« First...34567...Last »