Streamline clinical documentation, improve reimbursement, and track outcomes with an EHR built specifically for behavioral health providers.
✔ Best Clinical Documentation
✔ Best Support
✔ Best Value
✔ Built to Scale with You
Streamline clinical documentation, improve reimbursement, and track outcomes with an EHR built specifically for behavioral health providers.
✔ Best Clinical Documentation
✔ Best Support
✔ Best Value
✔ Built to Scale with You
Here’s how BestNotes stacks up against other platforms behavioral health and addiction treatment programs commonly evaluate.
| Feature | BestNotes | Netsmart | TherapyNotes | Valant | Behave Health | Passage Health | Ease Health |
|---|---|---|---|---|---|---|---|
| Built specifically for behavioral health/addiction treatment | Yes | Partial | Partial | Yes | Yes | Yes (ABA-focused) | Yes |
| Built-in CRM for referral/lead tracking | Yes | — | — | — | Yes | — | Yes |
| ASAM Criteria® 4th Edition named | Yes | — | — | — | — | — | — |
| Joint Commission / CARF documentation support | Yes | — | — | — | Yes | — | — |
| Published, transparent pricing | Yes | — | Yes | — | — | — | — |
| Telehealth included | Yes | Yes | Yes | Yes | Yes | — | — |
Secure and HIPAA compliant portal that's connected to your website.
Monitor your patients' progress over time with easy-to-use tools for reporting and analyzing outcomes.
BestNotes offers integrated telehealth options for behavioral health providers, enabling secure, HIPAA-compliant virtual sessions. Add Appointment Reminders to help reduce no-shows.
User-friendly design makes it easy for patients to access their information and communicate with their providers.
Providers can communicate with their staff and make notes at the same time facilitating convenient and accessible care.
A positive user experience encourages patient engagement and improves overall satisfaction with care.
| Report | Description |
|---|---|
| Patient Demographics | Analyze patient populations to identify trends and tailor services. |
| Audit | Track patient progress and measure the effectiveness of treatment interventions. It gives you a focused view of client audit events, tracking key actions like patient views, diagnosis updates, vitals, clinical and live document notes, medications (Rcopia/DrFirst), and demographic changes—all in one concise report. |
| Census and Demographics | Get a clear, comprehensive view of your census data with this report, providing a daily summary for a selected month or a monthly overview for a chosen quarter or year. You’ll also receive detailed insights into diagnoses and demographic breakdowns, all in one streamlined report. |
See how BestNotes’ mental health EHR software can transform your behavioral health practice. Schedule a demo today and and experience a comprehensive EHR system designed for mental health professionals.
The terms are used interchangeably in our industry. Technically, EHR (electronic health record) implies a system designed to share data across providers and care settings, while EMR (electronic medical record) refers to a single-practice record. In behavioral health, almost every modern system fits the EHR definition. BestNotes is sometimes searched as ‘behavioral health EHR’ and sometimes as ‘behavioral health EMR’ — you’ll find both terms in our documentation.
BestNotes prices behavioral health EHR software on a tiered per-user structure: $59 per user per month for the first ten users, $25 per user from eleven to one hundred, and $13 per user beyond that, plus a one-time $100 setup fee. The plan runs month to month, with unlimited data storage and unlimited training and support included. See our pricing page for a quote matched to your organization’s size.
Yes. BestNotes maintains full HIPAA compliance, has SOC 2 Type 2 certification, and supports the additional confidentiality requirements of 42 CFR Part 2 for substance use disorder records. Patient data is encrypted in transit and at rest, and access is audited at the user level.
Yes. BestNotes serves residential treatment centers across the continuum, including ASAM Level 3.1 through 3.7, detox programs, eating disorder treatment, and adolescent residential. Workflows include eMAR for medication administration, 24-hour documentation, bedboard management, and integrated clinical, medical, and psychiatric documentation.
Yes. BestNotes is one of the only EHRs that has embedded the ASAM Criteria 4th Edition directly into intake, assessment, and treatment planning workflows with permission from ASAM. The six dimensions are scored at intake and at every level-of-care review, and the platform supports level-of-care decisions across Levels 1 through 4. Native integration with ASAM Continuum and CO-Triage is also available.
BestNotes supports both in-house billing through integrated clearinghouse partners and seamless data exchange with third-party billing companies. Many BestNotes customers work with a behavioral health billing partner, and BestNotes generates clean claim data that flows into the billing partner’s system without manual re-entry. For programs that want fully integrated billing inside the EHR, BestNotes Fresh expands these capabilities further.
Yes. BestNotes serves solo private practices as well as multi-site organizations with hundreds of users. Solo providers typically use a streamlined set of features (intake, treatment planning, progress notes, telehealth, patient portal, and either superbills or third-party billing) and can be fully operational within a few weeks of subscribing
Most implementations take four to six weeks from contract signing to go-live, depending on program size and complexity. The process includes configuration, training, data migration if applicable, and post-go-live support.
Yes. BestNotes integrates with DrFirst for e-prescribing, including controlled substances (EPCS), and with major labs including LabCorp, Quest, and Millennium for orders and results.
BestNotes is SOC 2 Type 2 certified and is built to support customers seeking CARF and Joint Commission accreditation. The Clinical Profile is maintained against current accreditation standards, and our implementation team has experience supporting programs through both initial accreditation and re-accreditation surveys.
Federal enforcement of the updated 42 CFR Part 2 rule became active February 16, 2026, with real penalties ranging from $141 to $2.1 million per violation. Your EHR now needs to track consent scope per disclosure rather than store a signed form as a static file, and log every disclosure against the specific consent that authorized it.
Yes. CARF’s 2026 Behavioral Health Standards Manual, governing surveys through June 2027, requires written governance for any AI used in documentation or analytics. If your EHR includes AI note-writing tools, you need a documented policy covering how that output gets reviewed and by whom, not just a working feature.
If your program is evaluating behavioral health EHR options, whether you’re switching from a system that doesn’t fit, moving off paper, or opening a new facility, we’d be glad to show you how BestNotes works. Demos are scheduled around your team’s availability and last about an hour. There’s no obligation, and we’ll be honest about whether BestNotes is the right fit for what you do.
