Support: 866.543.6646
Sales: 855.489.1792

Behavioral Health Practice Management Solutions That Therapists Need

Behavioral Health Practice Management Solutions That Therapists Need

posted by: Nicole Hovey date: Apr 12, 2019 category: Blog comments: Comments Off on Behavioral Health Practice Management Solutions That Therapists Need

What practice management solutions are essential for behavioral health therapists and addiction treatment professionals? Here are the options that can help streamline your organization, increase your revenue, reduce your workload, and improve your patient care.

Electronic Health Record (EHR)

An EHR is more than just a digital version of a patient’s chart. It also allows you to incorporate data from all clinicians and facilities involved in a patient’s care. With the proper interoperability, all authorized providers and staff should be able to access this information. A behavioral health and addiction treatment EHR can include:

Diagnoses and allergies
Medications and other treatment plans
Immunization dates
Recent hospitalizations
Test results and radiology images
Provider contact information

Therapy Notes

Rather than scribbling paper notes or using a separate program, like Word, to keep additional patient information, behavioral health practice management solutions should include an application for therapy notes. This helps clinicians manage intake forms, create and edit progress notes and goals, develop treatment plans, and create discharge summaries.

Keeping this information in one place saves time and improves communication within a practice and with other providers. This not only streamlines your practice, but it also helps you track patient outcomes, a vital task for value-based care.


Whether you have regular follow-ups with a longtime patient, or new referrals, behavioral health scheduling can become overwhelming fast. The best scheduling software allows therapists and administrative staff to set up appointments and events for patients and schedule staff hours and vacations.

Scheduling solutions also can notify users of upcoming events, including cancellations and no-shows. With a mobile option, therapists and other clinicians can access their calendars anywhere, and create, change, or cancel appointments at any time.

Billing Software

There’s no doubt that billing gets complicated in the healthcare industry, whether physical or behavioral, and can take up a lot of your staff members’ time. The appropriate billing software should allow users to verify insurance, ensure proper claims coding, create invoices, post payments, and generate financial reports. This helps keep staff more efficient and increase practice revenue.

Customer Relationship Management (CRM)

Small or mid-sized behavioral health practices may dismiss the need for a CRM system, but they can provide enormous value to therapists. Your CRM solution should help you understand what emails, ads, website content, and other marketing strategies led new patients to your practice.

Behavioral health CRM can help you set up a system for communicating with both prospective and current patients. The right CRM solution not only offers lead management, but strengthens patient relationships and improves revenue.

Messaging and Communication

The phrase “No man is an island” certainly applies to behavioral health therapists and addiction treatment professionals. Whether you’re sharing data with other providers, sending orders to a pharmacy, or giving updates to patient family members, the right messaging solution is essential for your practice. Communication channels and portals should be fast, easy, and HIPAA-compliant.

An EHR for All Behavioral Health Practice Needs

BestNotes EHR solutions helps streamline your behavioral health practice or addiction treatment organization, saving you time, boosting your revenue, and improving your patients’ lives.

Take advantage of our EHR, CRM, messaging, prescription management, and other features. Contact us today (you can even request a live demo) to learn more about what we can do for you!

Comments are closed.