Blog

Recent Updates to BestNotes and Documentation

BestNotes would like to thank you for your patience during the latest development. We are working hard to improve BestNotes and are standing by to help in any way we can.

C – Black Hole: This report will show all active contacts that have had a previously checked out appointment and do not have a future appointment scheduled.

To view our BestNotes recent updates, Click HERE.

Recent Common Tickets

We would like to change the BestNotes default labels and documentation to fit our company’s needs.

• Q: How do I customize …?
• Answer: Your company’s Implementer is happy to help you customize BestNotes to fit your needs. For a list of what can be changed, Click HERE.

To view the BestNotes Frequently Asked Questions (FAQs), Click HERE.

Tips & Tricks

I need to upload GED practice test scores and narrative reports on progress?

• Any uploaded items, including GED practice test scores and other narrative reports, are loaded to the Files tab on the student’s page (A folder for Academics can be created to separate the files from other types of uploads).
• Otherwise, comments can be added to the Progress Report and Report Cards from the student’s page -> Academics button.

For more information, Click HERE.

Welcome to BestNotes

Addiction Center for Healing
Advanced Family Chiropractic (Robert Berry)
Blue Vase Recovery Center, LLC
CW Psychological Corporation
Donna Graybill LCSW
Faith Recovery
Firstpoint Behavioral and Addiction Counseling, Inc.
Greene Counseling
Helping Hands Recovery Center
iMedVentures, LLC
Infinity Malibu
Institute for Restoration & Rene
Keshet
Legacy Family Center, Ltd
Life Psychiatric Associates
Life Uncommon
Lighthouse – SD
Malibu Beach Sober Living
Orange County Recovery
Pathway To Recovery Counseling and Educational Services
Philadelphia Counseling Center
REACH Wellness & Recovery Inc
Recovery Corp/Serenity Recovery
Renaissance Ranch Ogden
Sandstone Care, LLC
Scottsdale Recovery Center
Smart Medical
The Journey Home, Inc.
Valley Detox Center
Valley Recovery Center
Wolke Chiropractic & Rehabilitation

Social Network Updates

• February 10-16:  NATSAP – Annual Conference (2016) – La Jolla, CA (For more information, Click HERE)

To Follow, Link, Add or Like us on social media, click on the icons at the bottom-right of this page.

Recent Updates to BestNotes and Documentation

• Advanced Contact Search on Search bar and in Contacts list (Dashboard button – lower left)
• Tasks Dropdown allows you to jump / open a contact’s profile page by right-clicking on a task with a contact’s name.
• Ledger Settings – SNOMED Field.

To view our BestNotes recent updates, Click HERE.

Recent Common Tickets

One of my users is reporting the Med/Clinical window -> Master Treatment Tx is not allowing them to change information.

• Q: How did it get locked?
• Answer: If the user copied and pasted any information into the Tx without using the Notepad, BestNotes is detecting other code that got copied and is locking from further edits

Q: What steps can I take to unlock it?

Answer:

1. Find clues to know where the issue is and delete similar boxes (e.g. different font than Aerial).
2. NOTE: This information will need to be entered using the BestNotes Notepad (for more information, Click HERE).
3. If you are not able to fix it yourself, please create a ticket on help.bestnotes.com with the following: the client’s (patient’s) CID, the tab or document that is locked, and the last Field ID that can be edited.

• Hover over the field, radio button, or text box to display the Field ID.

To view the BestNotes Frequently Asked Questions (FAQs), Click HERE.

Tips & Tricks

Link contacts to the Portal:

1. Each contact that will be using the portal needs to have an account on the Portal (for more information, Click HERE).
   • NOTE:  Each Related Contact will need the Web Portal Relationship (permission) checked, as well.
2. Navigate to each of these portal contact’s details windows and click “Link” (blue, lower-right).
3. Any item in the contact’s Activity Log with the Globe icon and these contacts selected will have those items visible on the portal.
   • NOTE: If a Client (Patient) does not have Related Contacts, then All Authorized will link to the Client.

To add another application or edit a previous application use Unlink:

1. Navigate to each of these portal contact’s details window and click “Unlink” (blue, lower-right).
2. When the application process is submitted again, Archive and Lock the application(s).
3. Navigate to each of these portal contact’s details window and click “Link” (blue, lower-right).

For more information, Click HERE.

Welcome to BestNotes

Allegiance Addiction Recovery Center, Inc.
Amanda Cue
Apple Valley Counseling Services
California New Life Detox and Recovery Homes, Inc.
Carrie L Gottschalk PC
Clearview Horizon
Clinical Addiction Recovery Institute
Dezerae Nash-Spacek, LPC
Excelsior Youth Center
Frameworks CTR
Free by the Sea
Gloriosa Management LLC
Hanbleceya Treatment Center
Hawley Winter Licensed Marriage and Family Therapist, Inc.
Intercept Associates
Kelly Bawden
Ken Seeley Communities
LIFE Walk Solutions
Matrix Institute on Addictions
PACE Recovery Center
Red Oak Centers
Revive Detox
Seacrest Recovery Center
SMP Recovery
The Brookhaven Center for Counseling and Wellness
The Road, Inc.
Tyler Horn, LCSW

Social Network Updates

Upcoming Conferences with a BestNotes Booth:

• November 4-7:  IECA – Scottsdale, AZ (For more information, Click HERE)

To Follow, Link, Add or Like us on social media, click on the icons at the bottom-right of this page.

Jamie Goffin, LCSW

Recently I was traveling out of state and had tried to use a credit card that I do not regularly use. When I went to process the card, it was immediately shut down and within seconds I received a text that my card was disabled until I contact my card company to verify my purchase. At the time, I was watching a Seahawks game and if you have ever been inside CenturyLink Stadium, you know how loud it can be. I was quite frustrated that I wouldn’t be able to finish the call until much later.

When I finally got the chance to make the call, I was annoyed and frustrated over the inconvenience of the whole situation. The employee who assisted me caught me off guard as she validated so nicely my feelings. Our conversation quickly shifted to my compliment of how she used such effective validation skills. She informed me that she has taken lots of communication courses on validation and it showed!

Validation really is such a simple and effective communication skill. If used correctly, it can quickly dismantle power struggles, resolve arguments and build trust. Validation can also be one of the most important parenting tools. I’ve noticed that when you try to teach someone how to use validation they often confuse it with comforting, praising or encouraging. Validation is also not the same as trying to fix someone’s emotions or problems. It doesn’t mean that you agree with them, either. It just means that you understand what a feeling means to that person. Validation recognizes that a person’s feelings/thoughts are true and real to him/her regardless of logic or whether it makes sense to anyone else.

It also doesn’t mean letting your child do whatever they want- which is a common misconception when parents are learning the art of validation. For example, you validate your child’s feelings of not wanting to go to dance practice but you also communicate that missing practice isn’t an option.

Lastly, don’t validate what is not valid. Don’t validate statements people may say about themselves or others which are not true and could be damaging if considered to be ‘true.’ Examples may include a person stating, “I’m such a horrible person or my life isn’t worth living.”

A great resource for learning effective approaches of validation is the book;

The Power of Validation: Arming Your Child Against Bullying, Peer Pressure, Addiction, Self-Harm, and Out-of-Control Emotions.

Recent Updates to BestNotes and Documentation

• Client Picture Roster Report: now can be filtered by tags.
• Discharges Report (NEW): Found under Standard reports. It tracks discharges for each category.
• BestNotes Support would like to say Thank You for your patience during the recent update on August 19th.

To view our BestNotes recent updates, Click HERE.

Recent Common Tickets

One of my users is reporting they are locked out.

• Q: How did they get locked out?
• Answer: Maximum login attempts was reached.

Q: What steps can I take to unlock their account?

Answer:

• A User in your company with the Manage Users permission can click the Unlock User button

OR

• Just wait the minimum lockout period when maximum login attempts is reached and try again (for more information, Click HERE)

To view the BestNotes Frequently Asked Questions (FAQs), Click HERE.

Tips & Tricks

To change how the BestNotes Calendar displays for your whole company:

1. Your System Administrator will log in
   • The Username and Password to log in as the System Administrator was given to you by your BestNotes Implementer and should be kept in a safe and secure place.
2. Click on Settings
3. Click on Calendar
4. Change the settings below the Appointment Types list

For more information, Click HERE.

Welcome to BestNotes

A-Rise Collaborations
Addiction Recovery Rehab
Alta Centers
Awakening Recovery Center
Awakenings Hill Country, LLC
Central Texas Counseling Services
Changes for Life
Changes Outpatient Wellness Center
Clear Recovery
Community Behavioral Health Solutions, Inc.
Desert Solace
Emerald Improvement Center
Epiphany’s Treatment Center
Fusion Recovery, Inc.
HRC Behavioral Health & Psychiatry, SAILS
Inward Journeys Counseling Center, Inc.
James Mason Centers for Recovery
Mind Body Spirit dba My Whole Life
Neurobehavioral Sciences, P.C.
Newport Beach Recovery Center
Northwest Wyoming Treatment Center
Nua Counseling
Opticalm Inc.
Sorensons Ranch School
Sunflower Wellness Retreat
The Swain Center
TLC Treatment Clinic

Social Network Updates

Upcoming Conferences with a BestNotes Booth:

• Sept 28 – Oct 1:  Foundations Events – Palm Beach, FL (For more information, Click HERE)
• October 9-13:  NAADAC – Washington, DC (For more information, Click HERE)
• November 4-7:  IECA – Scottsdale, AZ (For more information, Click HERE)

To Follow, Link, Add or Like us on social media, click on the icons at the bottom-right of this page.

Recent Updates to BestNotes and Documentation

• NOTE: The Billing – 3rd Party User documentation has important revisions and updates (Click HERE).
• BestNotes Support has updated and revised as many incorrect Billing – 3rd Party User accounts as possible.
• Please check to make sure if this has been done for your company and if not, please update or contact BestNotes.

• Contact Ledger Balances Report: Displays multiple clients and their balances.
• P – Log Review Report: Managers can check to make sure each active client is receiving an Activity Log on schedule.
• New DSM 5 Goals, Objectives and Interventions.
• New User Workflows (Click HERE).
• New AutoNote Videos (Create, Click HERE. Tips and Tricks, Click HERE)
• Calendar Appointments now have a Ledger tab (Click HERE)

To view our BestNotes recent updates, Click HERE.

Recent Common Tickets

Q: How do I transfer my current clients from DSM-IV (ICD 9) to DSM-5 (ICD 10) before the October deadline?

• Answer: Have your company’s System Administrator contact BestNotes or BestNotes Implementation will be contacting the companies that need to switch.

1. BestNotes Support will turn on DMS-5.
2. The Med/Clinical window will change (tabs are on left side).
3. For all current Clients (Patients, Students, etc.), Snapshot each tab (e.g. Assessments, Treatment Plans) that use DSM-IV.
4. To migrate to DSM-5, please Click HERE. and carefully follow the instructions.

To view the BestNotes Frequently Asked Questions (FAQs), Click HERE.

Tips & Tricks

To manage your BestNotes account (e.g. Financial Information):

1. Navigate to www.bestnotes.com
2. Hover over the Support and Training tab
3. Click on Account Management
4. On the Portal, log in using your e-mail and password used to subscribe to Bestnotes.

Welcome to BestNotes

A Way Out, Inc.
Aspire Recovery (CA location)
Atalee Recovery Center Inc
Boise Life Skills
Clear Recovery Center
Firefly Addiction & Family Therapy
Forte Strong
Hearth Stone House, Inc.
Innovation360
Inspire Addiction Recovery
MERISTEM
Modern Psychotherapy Services
Momentum
Pacific Treatment Services
Palmer Drug Abuse Program Midland, TX, Inc.
PriMedical, Inc.
Texas Community Supervision Alternatives, LLC
The Bergand Group
The Retreat At Zion LLC
True Recovery
Turner Chiropractic, P.C.
Turning Winds Academic Institute
Vencer Youth Services

Social Network Updates

Upcoming Conferences with a BestNotes Booth:

• August 27-29:  Wilderness Therapy Symposium – Park City, UT (For more information, Click HERE)
• Sept 28 – Oct 1:  Foundations Events – Palm Beach, FL (For more information, Click HERE)
• October 9-13:  NAADAC – Washington, DC (For more information, Click HERE)
• November 4-7:  IECA – Scottsdale, AZ (For more information, Click HERE)

Survey Outcomes:

• Congratulations to Erin M. from Lafayette, LA for winning the $200 Amazon Gift Card.
• The next survey and opportunity to win will be in January 2016.
• BestNotes is compiling your answers and looks forward to implementing your ideas.

To Follow, Link, Add or Like us on social media, click on the icons at the bottom-right of this page.