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Support Spot – July 2015

Recent Updates to BestNotes and Documentation

Preview BestNotes documents that you can use for your company. This will require you to log into help.bestnotes.com. Once logged in and for a direct link, Click HERE.

To view our BestNotes recent updates, Click HERE.

 

Recent Common Tickets

Q: How do I readmit a client that already has a discharge date in BestNotes??

  • Answer: At this time, BestNotes Support recommends creating a New Client.
  • For more documentation (e.g. duplicate information), Click HERE. If some of the pictures do not display correctly, please refresh the page.

To view the BestNotes Frequently Asked Questions (FAQs), Click HERE.

 

Tips & Tricks

Use a mobile device microphone to Dictate your notes. For example, if you visit clients outside of your office:

  1. Install the BestNotes Mobile App (Click HERE).
  2. On the App, navigate to a client.
  3. Tap on Activity Log (bottom)
  4. Add a Note (Plus + icon, top of App).
  5. Tap on the Type Here box.
  6. When the keyboard displays, tap on the microphone icon (For more information, Click HERE).
  7. Dictate your note (may require practice or a couple of recordings).
  8. Save the note.
  9. If needed, when you return to your computer, copy this text into a Template or other Note to edit and/or add Register / Ledger documentation.

 

Welcome to BestNotes

164 Recovery Center
A PLUS Solutions Center, LLC
ADAR Group
Aspire Addiction Recovery
Behavioral Wellness & Recovery
Brighton Recovery Center
Charles Frangos, LPC-MHSP
Coastal Turning Point
Commonwealth Counseling Centers
Design For Living Recovery Center
Five Sisters Ranch
Genesis House Recovery Residence Inc
Growing Healthy Children Therapy Services, Inc.
Jaime Goffin, LCSW
Justine O’Donnell, Psy.D.
Magnolia Landing
Modern Day Therapy
New Freedom Recovery Center, LLC
NorthStar Transitions LLC
Oaks Counseling Center
One Love Agency
Partners In Recovery, LLC
Point School Puerto Rico
Practical Development, LLC
Rachel Wood, Ph.D. Private Practice
Redwood Educational Services
Rise Up Recovery
Shift Recovery, LLC
Tanasse Chiropractic
The Haven
Tres Vistas Recovery
TRT Sober Living Center
United Community Support Center
Wellspring Foundation, Inc.

 

 

Social Network Updates

To Follow, Link, Add or Like us on social media, click on the icons at the bottom-right of this page.

date:  Jul 07, 2015
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Support Spot – June 2015

Recent Updates to BestNotes and Documentation

You should see improvement in the performance of BestNotes. Several updates and server upgrades have been put in place this week. Additional updates will be rolled out over the next couple of weeks to continue to improve the responsiveness of BestNotes.

Please log out and back in to BestNotes to activate all the latest updates.

If you are still experiencing issues, you may need to do a profile reset (Click HERE).

Please see our documentation on how to do this or call us at 208.543.6646 for further assistance.

 

To view our BestNotes recent updates, Click HERE.

 

Recent Common Tickets

Q: A Note is displaying “Access Denied”?

  • A: When a BestNotes user has Saved a Note but clicked the red X and not the Close button on a Group Note or a Template, BestNotes locks that Note so only that user can unlock it.
  • For more documentation, Click HERE.

To view the BestNotes Frequently Asked Questions (FAQs), Click HERE.

 

Tips & Tricks

Use Group Notes and the General Log tab to send documentation to multiple contacts. For example, if there is a deadline coming up:

  1. Create an appointment with a Group Note before the deadline
  2. Add a reminder
  3. Add each client, who is missing information, as a participant
  4. When the reminder notifies you, add or remove any participants from the appointment (You will not be able to remove them in the Group Note)
  5. Check-in the appointment and Begin the appointment to start the Group Note
  6. Copy and Paste or ask each participant what you need in the Group Note
  7. Add any signers necessary
  8. Save & Lock the Group Note
  9. After the Group Note has been signed
  10. Go to the General Log tab
  11. Find the Group Note
  12. Click on the Globe icon to send an individual note to each client or their designated related contact
  13. NOTE: The Portal will e-mail all the clients And/OR all their related contacts with the Web Portal relationship that there is a note for them on the Portal.

 

Welcome to BestNotes

A WISE Retreat
Accident Rehab Clinic PC
Another Choice, Another Chance
AVY Counseling Services
CASA Recovery
ChangePoint Health, PLLC
Evolve, LLC
Faith by the Sea
Gouldin Chiropractic
Ibogaine Research Collective
Lotus Place Recovery
Mobile Mental Health
Mon3rchs dba Pathways DV Counseling
Montford Hall
North Wasatch Treatment Center
Round Hill Services
Second Chances In Southern Utah
Serenity Now CMHC, Inc.
South Florida Drug & Alcohol Rehab
Time To Change? LLC

 

Social Network Updates

To Follow, Link, Add or Like us on social media, click on the icons at the bottom-right of this page.

date:  Jun 05, 2015
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Support Spot – May 2015 Newsletter

Recent Updates to BestNotes and Documentation

Prepare your company’s BestNotes account for insurance billing by following these steps: Click HERE.

 

New User Manuals: Click HERE.

 

To view our BestNotes recent updates, Click HERE.

 

 

Recent Common Tickets

Q: Why does a group or user in the calendar overlay menu change the time zone to before Eastern Standard Time?

  • A: When BestNotes users are in different time zones, the overlay calendar defaults to Coordinated Universal Time (UTC) or 4 hours ahead of Eastern Standard Time (EST).
  • To change this, your on-site System Administrator needs to navigate to Settings -> Groups and select a Time Zone for that group.
  • For more documentation, Click HERE.

 

To view the BestNotes Frequently Asked Questions (FAQs), Click HERE.

 

Tips & Tricks

Create your facility as an individual/business contact and give it a data form to keep track of maintenance (e.g. light replacement, A/C fix, etc.) Take it one step further and create a work order template to be sent to maintenance staff.

 

Welcome to BestNotes

Aspen Ridge Recovery
BEC Treatment & Transitional Center
Broadway Treatment Center
Haley Erickson
LAT Intensive Outpatient Program
Luminance Recovery LLC
NewDay Counseling Services
Northwest Counseling and Guidance Clinic
Pinnacle Point Treatment Center
Restore Health and Wellness, LLC
Richfield Behavioral Health
STARR Family Behavioral Health, LLC
The Foundry
The Rose Transition Home
We Can Help Foundation
Windhaven House, LLC

 

 

Social Network Updates

Upcoming Conferences with a BestNotes Booth:

  • NAATP – May 16, 17 and 18th (for more information on this conference, Click HERE)

 

To Follow, Link, Add or Like us on social media, click on the icons at the bottom-right of this page.

date:  May 12, 2015
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Client Signatures

Have a quick way to get the signatures you need! The client PIN signature system allows a client and related contacts to digitally sign documents using a HIPAA compliant PIN number or physical signature.

Click HERE for more information about the 4-digit pin number. Click HERE for more information about the physical scribble signature.

date:  Apr 22, 2015
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Avoiding Problems During Termination

Written by: Jaime Goffin, LCSW

What is termination? Besides clinical jargon we use to describe the last phase of therapy. It is a fancy term and deserves its own topic because it is so important. In fact, for some it’s the most profoundly healing, meaningful and transformative phase of therapy. But many clients split before they are able to reap the benefits of a good termination.

As final sessions start to draw near we may see clients starting to talk about breakups, death and other endings, dreams may reflect abandonment or others suddenly get better or have a financial crisis and sometimes a conflict in the therapeutic relationship may arise…. Coincidence? Likely not…there are many dynamics that start to shift for the client and therapist as we begin to anticipate termination.

For the therapist, there are several reasons we might want to avoid termination. For starters, we simply may not like to talk about termination, our business “brain” is afraid of termination- possible loss of revenue and we become attached to the client and enjoy working with them. The termination phase really is bittersweet for both parties. It’s bitter because the therapeutic relationship is ending and its sweet because the ending marks a new period of independence and application of skills.

We often don’t do a well enough job talking about termination from the very beginning. When we start to engage this conversation early on in the course of treatment it will be more comfortable for the clients to feel empowered to initiate the discussion on their own. This helps to avoid the “cut and run.” In therapy “cut and run” is like skipping the last chapter of a novel; the part where the loose ends are tied up, you learn what the future may hold and get a sense of closure. Good termination helps clients end a relationship on a good note, this is especially important if the client has a history of bad endings.

I’ve started including a discharge handbook for my clients that we discuss at the very beginning. I often get a strange look with remarks that sounds something like this, “you’re already wanting to get rid of me?” This becomes a great opportunity to talk about goals, how we will know when those goals are reached and how to start moving towards wrapping up services. In my handbook for clients here is a sample of questions that I pose for them to consider throughout the treatment phase:

  • Review what you’ve learned about yourself
  • Discuss which goals (if any) you weren’t able to accomplish in therapy, and what to do about them
  • Develop your “aftercare” plan: everything you’ll be doing post-therapy
  • Reminisce about the therapeutic relationship – when you felt cared for, what made you mad, when you shared meaningful moments, etc.
  • Discuss fears around endings and grieve the end of the therapeutic relationship

Discussing termination early on will help reduce ambiguity around when and how to discuss the relationship coming to an end.  Don’t be afraid to talk about it and keep it simple.  Good termination means plan for it, prepare for it and process it.  Since all therapy must come to an end, shouldn’t a high quality ending be part of each of treatment plan?

date:  Apr 17, 2015
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