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Choosing a Substance Abuse Software for Your Practice

Not all electronic health record (EHR) software solutions are created equal. As a substance abuse professional, you should be able to choose a software solution that has your specialty and facility’s specific needs in mind.

Here are six things to look for in a substance abuse EHR:

1. Designed for Substance Abuse

Substance abuse professionals may be tempted to choose a generic EHR product that seems to do “enough,” especially if they have “decision fatigue.” However, general EHR software may not include all the features you need as a substance abuse treatment provider.

Make the choice easier by limiting your options only to those EHR solutions specifically designed for substance abuse and addiction treatment. Once you have narrowed down your options, look for EHRs that can be further customized for your practice, and can be updated and adapted if your needs change.

2. Treatment Plan Support

Substance abuse is a complex health issue that calls for a variety of treatment options, some of which may be long-term or even lifelong. Sometimes the provider and client have to try several different treatment options before finding the best one.

Therefore, your substance abuse software should also support different treatment plans. This includes both short- and long-term goals, with the ability to track outcomes and follow the “Golden Thread.”

3. Coordinated Billing

Substance abuse and addiction treatment providers also face the challenges of coordinating care across different diagnoses and treatment plans. Your substance-abuse software should include coordinated billing to streamline this process and reduce those challenges.

Look for an EHR solution that helps simplify your billing and reduce errors, making staff more efficient and reducing the risk of burnout. Make sure your chosen EHR allows you to create invoices, track billing, and partner with outside billing contractors.

4. Medication Management

Substance abuse and addiction treatment clients often have multiple diagnoses, requiring multiple medications. To help streamline care, make sure your substance abuse software includes medication management.

Clinicians should be able to use substance abuse software to create electronic prescriptions, such as antidepressants or medication-assisted treatment for addiction. The EHR should help monitor client medications and warn of any possible interactions.

5. Thorough Training for Use

Whichever EHR software solution you choose, the vendor should ensure smooth training and implementation, preparing all users for the new system. Choose a substance abuse software solution with training, tutorials, demos, regular updates, and easily accessible support.

Look for vendors that provide free demos. This is a great time to learn more about the EHR vendor, making sure they provide the customer service you need.

6. Vendors Support Best Practices

In purchasing substance abuse software, you enter into partnership with the software vendor. This vendor should be knowledgeable not only about their own products, but your specialty, as well.

Consider an EHR vendor that is a member of a reputable industry group, such as the HIMSS Electronic Health Record Association. This ensures that you are working with a solutions provider that is committed to industry best practices and has access to the latest knowledge.

Created With Addiction Treatment and Recovery in Mind

BestNotes’ EHR system is an all-in-one solution that is designed specifically for the needs of substance abuse professionals. Use it to manage admissions, intake, assessments, treatment plans, medications, billing, lab results, and more.

BestNotes also provides flexible pricing, month-to-month contracts, and user support. Contact us today for a free demo.

date:  Dec 31, 2018
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Why does the Golden Thread matter for addiction treatment professionals?

When addiction treatment professionals are able to follow a client from intake through different services and treatments to an outcome, they are said to be following a “Golden Thread” of information.

This Golden Thread should be able to “pull” relevant client data from one service or stage of treatment to the next. Proper documentation and progress notes are vital to this process.

How does the Golden Thread work in addiction treatment?

Addiction treatment can be a lengthy process that brings together different professionals to guide a client through the process.
Clients may receive different services or enter different programs, such as residential treatment centers, group therapy sessions, and medication-assisted treatment. They will interact with clinicians, therapists, social workers, medical assistants, and others in the process.
All these different addiction treatment services require some form of documentation, whether basic client demographics or complex progress notes.
The Golden Thread weaves all of a client’s relevant clinical information into all their documentation.
The Golden Thread of addiction treatment begins with the intake assessment, including symptoms and a diagnosis.
Once the problem is identified, the Golden Thread then connects to client and provider goals, as well as the creation of a treatment plan with different interventions.
The Golden Thread then pulls together progress notes that list the services provided, how they were appropriate to the addiction treatment plan, and what the outcomes were.

Like an embroidery pattern, the Golden Thread should weave information into client documentation to tell the story of their addiction treatment journey.

Why is the Golden Thread important in addiction treatment?

Among addiction treatment professionals, the Golden Thread is valuable for ensuring compliance, aiding reimbursement, and improving quality of care.

Billing: Maintaining the Golden Thread through client documentation helps ensure correct billing for addiction treatment providers and payers. Information will be correct and thorough regarding a client’s symptoms, diagnosis, and progress notes.
Auditing: Addiction treatment providers will benefit from the Golden Thread in case of an audit by insurers, regulators, and other entities. Auditors can follow client data to get a full picture of intake, symptoms, diagnosis, and how patients are being treated.
Patient care: The Golden Thread requires addiction treatment providers to help clients establish goals and objectives for their addiction treatment. It also calls for providers to create and follow their clients’ progress notes, which helps track them from intake to discharge. Providers can gain better insight into what is or is not effective in a particular patient’s treatment plan.
Best practices: One of the best ways to maintain the Golden Thread is collaborative documentation, a process recommended by the U.S. Substance Abuse and Mental Health Services Administration. With collaborative documentation, both clinicians and clients are engaged in documenting assessments, services, and progress notes. This can help addiction treatment professionals work with clients to create a Golden Thread “narrative.”

The right EHR pulls the Golden Thread.

The Golden Thread requires thorough, effective documentation, which makes efficient EHR software highly valuable. Addiction treatment providers require EHR systems that have the reporting capabilities to add and track relevant client information.

Bestnotes EHR has the reporting capabilities necessary to collect data and create progress notes so addiction treatment providers can follow the Golden Thread through each client’s documentation. Contact us today to learn more about our EHR solutions can save you time and effort.

date:  Dec 17, 2018
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Is Drug Rehab a Better Alternative to Prison for Offenders With Substance Abuse Issues?

Sending offenders to rehab instead of prison could have numerous benefits, some research suggests. Drug and alcohol rehabilitation may provide some relief for the ongoing opioid crisis, prison overpopulation, and rising government debt.

Drug rehab and addiction treatment for offenders saves money for communities and individuals.

An estimated 50 percent of the U.S. prison population has a drug addiction issue, but only about 10 percent actually get the necessary help. Sending many of these offenders to rehab rather than jail or prison could help save money in the following ways:

Individuals in addiction recovery are less likely to be arrested again, which reduces costs related to arrest and incarceration
Fewer crimes committed also would reduce court costs and lawyer fees
Initial drug rehab and addiction treatment is less costly than prison
Addiction treatment and recovery improve health overall, which then reduces healthcare costs in both the short- and long-term
Addiction treatment and recovery would reduce costs associated with lost work productivity, either from incarceration or drug-related injury and illness
Recovery would save resources spent on caretaking for children of offenders or addicts

Prisons are not equipped for rehabilitation.

The U.S. Department of Justice estimates that 15 percent to 20 percent of the United States’ 2 million prisoners have a mental illness. Unlike clinics and hospitals, however, the prison system was not built to address serious mental-health needs.

Psychologists and, to a lesser extent, psychiatrists do provide mental health care to prison inmates, and may provide helpful rehabilitative services. Such programs, however, are difficult for prison-based therapists to implement on top of their already heavy caseloads. There are also not enough mental-health professionals to address every need in U.S. prisons.

Rehab programs for inmates are also difficult to create and implement because of philosophical and priority differences. While psychology is focused on treating and rehabilitating patients, the current criminal justice system is focused on punishing offenders.

What does the research on addiction treatment show?

Research dating back to the 1970s has shown that the prison environment itself has a major effect on behavior and mental health. The Stanford Prison Experiment, published in 1973, demonstrated that a prison-like environment can bring out depressive or sadistic behavior in even psychologically healthy individuals. This alone suggests the benefits of rehabilitation over incarceration, especially for less serious offenses.

A more recent study suggests that sending just 10 percent of eligible offenders to community-based treatment programs instead of prison could save $4.8 billion. If 40 percent of eligible offenders were sent to the programs over prison, it would save $12.9 billion.

Researchers based their findings on a lifetime simulation model of a cohort of 1.14 million state prisoners. The model accounted for chronic substance abuse, estimated the lifetime benefits of treatment, and calculated costs related to policing, trial, and incarceration. The study was published in “Crime & Delinquency” in 2012.

Provide better addiction treatment with better solutions.

Whether you’re making the switch from paper to EHR or looking for a new EHR solution, BestNotes EHR and CRM software is designed with behavioral health and addiction treatment providers in mind. Talk to us today to find out more and request a free demo.

date:  Dec 10, 2018
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How the Lack of Addiction Treatment Options Created a Suboxone Black Market

As opioid overdose plagues many areas of the United States, addiction treatment remains out of reach for many individuals. The result is a growing black market for buprenorphine, used in medication-assisted treatment (MAT).

Buprenorphine in Medication-Assisted Treatment (MAT)
MAT combines prescribed medications with counseling and behavioral therapies to help treat opioid use disorders (OUD). The FDA has approved three drugs for use in MAT for opioid dependence: buprenorphine, methadone, and naltrexone.

Prescribers currently must be certified and obtain a special waiver to prescribe buprenorphine, also known by the brand name Suboxone. Under federal rules, prescribers can only treat a certain number of people with buprenorphine.

Current guidelines, issued under the Obama administration, allow nurse practitioners and physician assistants, as well as physicians, to apply for a waiver to prescribe buprenorphine for OUD. Some doctors can treat up to 275 patients.

Congress is currently working on a bill that would increase the number of patients a physician can prescribe for.

Barriers to MAT and Buprenorphine Use

Despite the reported effectiveness of MAT, however, its use remains limited for several reasons.

Although most insurers must cover addiction treatment benefits, not all plans cover every medication available for MAT. Some plans limit the number of dosages or refills available to each MAT patient. These limitations may make MAT too costly for some patients, especially those who may need MAT indefinitely.

Social stigma remains another barrier to MAT. Many addiction recovery circles believe that total abstinence should be the goal for all patients struggling with opioid addiction. Because buprenorphine is itself a type of opioid, some groups argue that MAT simply substitutes one addiction for another.

Evidence shows that MAT is an effective treatment for OUD, but may also require lifelong use for some patients. This has led to debates and disagreements about how to accurately define “addiction recovery.”

Creation of a Buprenorphine Black Market
Some regulators and law-enforcement officials argue that buprenorphine should be more tightly controlled. They believe that stricter control of buprenorphine can prevent diversion, which occurs when a patient sells or gives away their prescription.

According to many health professionals, however, the lack of addiction treatment options encourages buprenorphine diversion. If someone cannot obtain the appropriate treatment for opioid addiction, they may seek out buprenorphine on the black market to help control withdrawal symptoms.

While some people obtain diverted prescriptions as a way to get high, research shows that most people use buprenorphine as an alternative to more dangerous substances, such as heroin and fentanyl. One study at Harvard Medical School found that when people with opioid dependency illicitly use buprenorphine, they are most likely treating themselves for OUD, pain, and depression.

Help for Addiction Treatment Professionals
Does your behavioral health practice offer medication-assisted treatment for opioid use? BestNotes EHR/CRM solutions allow you to track and manage treatment plans, medications, and aftercare. Contact us today to learn more!

date:  Dec 03, 2018
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What is the Electronic Health Record Association (EHRA) and why does it matter for your practice?

Did you know there’s an association for EHR developers in the United States? When looking for an EHR provider, there are good reasons to first consider a member of the Electronic Health Record Association (EHRA).

What is EHRA?

The EHRA was created in 2004 to help EHR developers collaborate and resolve common concerns among their businesses and customers. The association believes that widespread EHR adoption can improve patient care and healthcare productivity.

The association also encourages open dialogue and collaboration between health IT companies and providers, including clinicians and hospitals.

EHRA members support ideas that include:
Rapid adoption of EHRs and other healthcare IT
Improved EHR interoperability and usability
Safety in healthcare delivery
Continued EHR and healthcare IT innovation
Conducting business with integrity
Healthcare research and transformation
High quality and efficiency of care
Developing health IT standards and certification processes
Representing customers’ needs and points of view
Transparency in business

Requirements for EHRA membership

To become or remain a member of the Electronic Health Record Association, a company must fulfill several requirements:

Be a HIMSS (Healthcare Information and Management Systems Society) Corporate Member “in good standing”
Design, develop, and market its own proprietary EHR software
Be a legal, reputable EHR vendor
The member’s EHR software application must be commercially available in the United States
Have at least five EHR customer installations in commercial use in the United States

EHRA Developer Code of Conduct

The EHRA launched the EHR Developer Code of Conduct in June 2013. The EHRA developed this code with several stakeholders to promote many of the EHRA’s ideas.

The EHRA’s code of conduct covers numerous aspects of EHR use. A few of these include:

Interoperability: The EHRA believes “that data should follow the patient.” The association encourages clients to exchange clinical information with other parties involved with a patient’s care. Whenever possible, EHR companies should use available, uniform standards for developing software interfaces.

Patient safety: The code recognizes that all stakeholders share responsibility for patient safety. EHR vendors should participate with recognized groups for reviewing and analyzing patient safety events. They should also share safety best practices with clients, and offer processes by which EHR clients can report patient safety-related issues.

Security: Software and business practices should be developed with the goal of securely handling protected health information (PHI). EHR companies should commit to following PHI best practices, recognizing that they are stewards of confidential information.

The EHRA encourages all EHR companies to adopt the code, even if they are not an association member.

Why work with an EHRA member company?
Because of its membership requirements, healthcare managers and providers can expect a high level of quality when partnering with an EHRA member company. EHR vendors with EHRA membership are in good standing, both in business and legally, and are well established in their field.

In addition, you can expect members of the EHRA to value the same principles as the association, including interoperability, patient safety, and meaningful use.

Dedication to quality, safety, and usability

EHRA member BestNotes is committed to creating HIPAA-compliant software applications for behavioral health and addiction treatment providers. Contact us today to ask about a free trial and bring your organization to the next level.

date:  Nov 26, 2018
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