Patient SMS Reminders Privacy Policy

This Privacy Policy describes how BestNotes, LLC (“BestNotes EHR,” “we,” “us,” or “our”) collects, uses, and
protects your information in connection with our SMS appointment reminder service.

1. Information We Collect
When you opt in to receive SMS appointment reminders, we collect:

● Your first and last name
● Your mobile phone number
● Your opt-in consent and timestamp
● Message delivery status and responses

2. How We Use Your Information
We use your information to:

● Send appointment reminder text messages on behalf of your healthcare provider
● Process your opt-in and opt-out requests
● Respond to HELP requests
● Maintain records of consent for compliance purposes
● Improve our messaging services
● See our Terms of Service for more information 

3. Information Sharing
We do not sell, rent, or share your mobile phone number or personal information with third parties for
marketing purposes. We share your information with:

● Your healthcare provider who uses our services
● Our telecommunications service providers who help deliver messages
● As required by law or legal process

4. Data Retention
We retain your opt-in information and message history for as long as you remain opted in, plus a reasonable
period thereafter to comply with legal requirements and resolve any disputes. Opt-out requests are processed
promptly, and your number is removed from our active messaging list.

5. Your Rights
You have the right to:

● Opt out of SMS messages at any time by replying STOP
● Contact your healthcare provider to update your preferences

6. Children’s Privacy
Our SMS service is not directed to individuals under 18 years of age. Parents or guardians may opt in on
behalf of minors under their care.

7. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when
changes were last made. Continued use of the SMS service after changes constitutes acceptance of the
updated policy.

8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:

● Your healthcare provider directly
● Our support staff at: 208.543.6646