BestNotes Support
BestNotes Training and Implementation Process
What are the BestNotes hours of operation?
Monday – Friday, 8 am to 5 pm Mountain Time. Emergency after-hours support available..
What happens after I subscribe?
Once we process the setup fee (typically 1-3 business days), the system administrator will receive an email granting access to BestNotes. This initial access will be limited in scope because many of the features will need to be turned on and configured to your specific needs. Shortly thereafter, you’ll receive an email introduction to your dedicated implementation specialist to schedule your first training session
Who needs to attend the first training session?
Key decision makers, including the person acting as your main system administrator, should attend. The training session typically lasts 1 hour.
What is covered in the first training session?
- Meeting your BestNotes implementation specialist
- Receiving access to your BestNotes database
- Discussing your company needs and expectations
- Planning your upcoming training schedule
- Receiving guidance on the ready-to-use clinical documentation
How long does it take to learn BestNotes?
- System administrators may require 5 to 7 hours of training on average. These training sessions are spread across multiple sessions.
- Roles such as clinician, therapist, counselor, social worker, etc. need 1 hour of training on average.
- Full company implementation averages 4-6 weeks, but it might be less or more based on the number of staff to be trained, customization and integration requests, etc
- Individual and group training sessions are provided.
Do I receive continual training and support after implementation is completed?
Yes. After implementation, you will enjoy unlimited training and support. Our support teams are available via phone (866-543-6646 or email (team@bestnotes.com) and will provide scheduled training sessions upon request.