BestNotes Support
BestNotes Training and Implementation Process
What are the BestNotes hours of operation?
Monday – Friday, 7 am to 5 pm Mountain Time. Emergency after-hours support available..
What happens after I subscribe?
To access your BestNotes account, we require a non-refundable $100 setup fee. BestNotes finance will use the payment method from your subscription application. Once your payment is confirmed by the BestNotes’ financial institution, we’ll grant you access. Please note that this process can take 3-5 business days, or longer in some cases. If you don’t hear from us within 5 days, your payment is likely still pending.
Once your payment is confirmed, you’ll get limited access to BestNotes. To fully use BestNotes for your users, you’ll need to schedule a session with your BestNotes implementer. Your BestNotes implementer will contact you to schedule.
Who needs to attend the first training session?
Key decision makers, including the person acting as your main system administrator, should attend. The training session typically lasts 1 hour.
What is covered in the first training session?
- Meeting your BestNotes implementation specialist
- Receiving access to your BestNotes database
- Discussing your company needs and expectations
- Planning your upcoming training schedule
- Receiving guidance on the ready-to-use clinical documentation
How long does it take to learn BestNotes?
- System administrators may require 5 to 7 hours of training on average. These training sessions are spread across multiple sessions.
- Roles such as clinician, therapist, counselor, social worker, etc. need 1 hour of training on average.
- Full company implementation averages 4-6 weeks, but it might be less or more based on the number of staff to be trained, customization and integration requests, etc
- Individual and group training sessions are provided.
Do I receive continual training and support after implementation is completed?
Yes. After implementation, you will enjoy unlimited training and support. Our support teams are available via phone (866-543-6646 or email (team@bestnotes.com) and will provide scheduled training sessions upon request.