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Bestnotes Support

Bestnotes Support

BestNotes Training and Implementation Process

BestNotes is designed to be a collaborative tool where information and communication have a central location. The optimal use of BestNotes depends on implementation from each department and ‘buy-in’ from all users. A poorly planned implementation is costly not only to your bottom line but most importantly, employee morale. In our experience, successful organizations take time to prepare for implementation. Please consider the following:

Leadership – You chose BestNotes to increase efficiency and effectiveness. We need your commitment to plan and properly allocate resources to meet this goal.

Who is Involved? Your System Administrator and implementation team should be carefully chosen based on their role in the organization and their ability to see how their work fits in the bigger picture. Below are common stakeholders in a successful implementation team:
a: IT Staff Conditions/Needs
b: Clinical Stakeholders: Admissions/Intake, Clinical Care, Discharge/Aftercare
c: Financial
d: Business Operations
e: Marketing/Sales/Admissions

With this in mind, the following implementation strategies are recommended.

Discovery Process

1. Identify key departments and leaders
2. Review documentation and workflow
3. Identify integration items (Billing, Labs, DrFirst, eMar, Academics)

System Administrator Functions

1. Settings
2. Create users
3. HelpDesk set up
4. Basic new user training

Integrated items follow-up and training

1. Billing / Calendar usage
2. DrFirst / eMar
3. Labs
4. Academics

Department training sessions

1. Intake/Admissions
2. Clinical (Clinical, Nursing, Case Management, etc.)
3. Supervisory
4. Workflow / Data flow throughout the program (where information comes from and where it needs to go)

Staff training and wrap-up

1. Department specific New User training sessions
2. Review documentation for any edits needed
3. Reporting (Log Review, C-Appointment Status, Admissions, Report Builder, etc.)

Non-Supported Operating Systems (OS)  Minimum System Requirements Minimum Hardware

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BestNotes Support

Hours:
Monday – Friday, 8:00am – 5:00pm MST

Technical Support:  208.543.6646

Schedule Training: 208.543.6646

Questions, Suggestions, or Comments: team@bestnotes.com

For after hours, emergency support please call 866-543-6646

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