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The Powerful Tool of Validation: Helping People Feel Understood

Jamie Goffin, LCSW

Recently I was traveling out of state and had tried to use a credit card that I do not regularly use. When I went to process the card, it was immediately shut down and within seconds I received a text that my card was disabled until I contact my card company to verify my purchase. At the time, I was watching a Seahawks game and if you have ever been inside CenturyLink Stadium, you know how loud it can be. I was quite frustrated that I wouldn’t be able to finish the call until much later.

When I finally got the chance to make the call, I was annoyed and frustrated over the inconvenience of the whole situation. The employee who assisted me caught me off guard as she validated so nicely my feelings. Our conversation quickly shifted to my compliment of how she used such effective validation skills. She informed me that she has taken lots of communication courses on validation and it showed!

Validation really is such a simple and effective communication skill. If used correctly, it can quickly dismantle power struggles, resolve arguments and build trust. Validation can also be one of the most important parenting tools. I’ve noticed that when you try to teach someone how to use validation they often confuse it with comforting, praising or encouraging. Validation is also not the same as trying to fix someone’s emotions or problems. It doesn’t mean that you agree with them, either. It just means that you understand what a feeling means to that person. Validation recognizes that a person’s feelings/thoughts are true and real to him/her regardless of logic or whether it makes sense to anyone else.

It also doesn’t mean letting your child do whatever they want- which is a common misconception when parents are learning the art of validation. For example, you validate your child’s feelings of not wanting to go to dance practice but you also communicate that missing practice isn’t an option.

Lastly, don’t validate what is not valid. Don’t validate statements people may say about themselves or others which are not true and could be damaging if considered to be ‘true.’ Examples may include a person stating, “I’m such a horrible person or my life isn’t worth living.”

A great resource for learning effective approaches of validation is the book;

The Power of Validation: Arming Your Child Against Bullying, Peer Pressure, Addiction, Self-Harm, and Out-of-Control Emotions.

date:  Sep 29, 2015
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Support Spot – September 2015

Recent Updates to BestNotes and Documentation

  • Client Picture Roster Report: now can be filtered by tags.
  • Discharges Report (NEW): Found under Standard reports. It tracks discharges for each category.
  • BestNotes Support would like to say Thank You for your patience during the recent update on August 19th.

To view our BestNotes recent updates, Click HERE.

 

 

Recent Common Tickets

One of my users is reporting they are locked out.

  • Q: How did they get locked out?
  • Answer: Maximum login attempts was reached.

 

Q: What steps can I take to unlock their account?

Answer:

  • A User in your company with the Manage Users permission can click the Unlock User button

OR

  • Just wait the minimum lockout period when maximum login attempts is reached and try again (for more information, Click HERE)

 

To view the BestNotes Frequently Asked Questions (FAQs), Click HERE.

 

 

Tips & Tricks

To change how the BestNotes Calendar displays for your whole company:

  1. Your System Administrator will log in
    • The Username and Password to log in as the System Administrator was given to you by your BestNotes Implementer and should be kept in a safe and secure place.
  2. Click on Settings
  3. Click on Calendar
  4. Change the settings below the Appointment Types list

For more information, Click HERE.

 

 

Welcome to BestNotes

A-Rise Collaborations
Addiction Recovery Rehab
Alta Centers
Awakening Recovery Center
Awakenings Hill Country, LLC
Central Texas Counseling Services
Changes for Life
Changes Outpatient Wellness Center
Clear Recovery
Community Behavioral Health Solutions, Inc.
Desert Solace
Emerald Improvement Center
Epiphany’s Treatment Center
Fusion Recovery, Inc.
HRC Behavioral Health & Psychiatry, SAILS
Inward Journeys Counseling Center, Inc.
James Mason Centers for Recovery
Mind Body Spirit dba My Whole Life
Neurobehavioral Sciences, P.C.
Newport Beach Recovery Center
Northwest Wyoming Treatment Center
Nua Counseling
Opticalm Inc.
Sorensons Ranch School
Sunflower Wellness Retreat
The Swain Center
TLC Treatment Clinic

 

 

Social Network Updates

Upcoming Conferences with a BestNotes Booth:

  • Sept 28 – Oct 1:  Foundations Events – Palm Beach, FL (For more information, Click HERE)
  • October 9-13:  NAADAC – Washington, DC (For more information, Click HERE)
  • November 4-7:  IECA – Scottsdale, AZ (For more information, Click HERE)

To Follow, Link, Add or Like us on social media, click on the icons at the bottom-right of this page.

date:  Sep 08, 2015
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Support Spot – August 2015

Recent Updates to BestNotes and Documentation

  • NOTE: The Billing – 3rd Party User documentation has important revisions and updates (Click HERE).
  • BestNotes Support has updated and revised as many incorrect Billing – 3rd Party User accounts as possible.
  • Please check to make sure if this has been done for your company and if not, please update or contact BestNotes.

 

  • Contact Ledger Balances Report: Displays multiple clients and their balances.
  • P – Log Review Report: Managers can check to make sure each active client is receiving an Activity Log on schedule.
  • New DSM 5 Goals, Objectives and Interventions.
  • New User Workflows (Click HERE).
  • New AutoNote Videos (Create, Click HERE. Tips and Tricks, Click HERE)
  • Calendar Appointments now have a Ledger tab (Click HERE)

To view our BestNotes recent updates, Click HERE.

 

 

Recent Common Tickets

Q: How do I transfer my current clients from DSM-IV (ICD 9) to DSM-5 (ICD 10) before the October deadline?

  • Answer: Have your company’s System Administrator contact BestNotes or BestNotes Implementation will be contacting the companies that need to switch.
  1. BestNotes Support will turn on DMS-5.
  2. The Med/Clinical window will change (tabs are on left side).
  3. For all current Clients (Patients, Students, etc.), Snapshot each tab (e.g. Assessments, Treatment Plans) that use DSM-IV.
  4. To migrate to DSM-5, please Click HERE. and carefully follow the instructions.

To view the BestNotes Frequently Asked Questions (FAQs), Click HERE.

 

 

Tips & Tricks

To manage your BestNotes account (e.g. Financial Information):

  1. Navigate to www.bestnotes.com
  2. Hover over the Support and Training tab
  3. Click on Account Management
  4. On the Portal, log in using your e-mail and password used to subscribe to Bestnotes.

 

 

Welcome to BestNotes

A Way Out, Inc.
Aspire Recovery (CA location)
Atalee Recovery Center Inc
Boise Life Skills
Clear Recovery Center
Firefly Addiction & Family Therapy
Forte Strong
Hearth Stone House, Inc.
Innovation360
Inspire Addiction Recovery
MERISTEM
Modern Psychotherapy Services
Momentum
Pacific Treatment Services
Palmer Drug Abuse Program Midland, TX, Inc.
PriMedical, Inc.
Texas Community Supervision Alternatives, LLC
The Bergand Group
The Retreat At Zion LLC
True Recovery
Turner Chiropractic, P.C.
Turning Winds Academic Institute
Vencer Youth Services

 

 

Social Network Updates

Upcoming Conferences with a BestNotes Booth:

  • August 27-29:  Wilderness Therapy Symposium – Park City, UT (For more information, Click HERE)
  • Sept 28 – Oct 1:  Foundations Events – Palm Beach, FL (For more information, Click HERE)
  • October 9-13:  NAADAC – Washington, DC (For more information, Click HERE)
  • November 4-7:  IECA – Scottsdale, AZ (For more information, Click HERE)

Survey Outcomes:

  • Congratulations to Erin M. from Lafayette, LA for winning the $200 Amazon Gift Card.
  • The next survey and opportunity to win will be in January 2016.
  • BestNotes is compiling your answers and looks forward to implementing your ideas.

To Follow, Link, Add or Like us on social media, click on the icons at the bottom-right of this page.

date:  Aug 11, 2015
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Support Spot – July 2015

Recent Updates to BestNotes and Documentation

Preview BestNotes documents that you can use for your company. This will require you to log into help.bestnotes.com. Once logged in and for a direct link, Click HERE.

To view our BestNotes recent updates, Click HERE.

 

Recent Common Tickets

Q: How do I readmit a client that already has a discharge date in BestNotes??

  • Answer: At this time, BestNotes Support recommends creating a New Client.
  • For more documentation (e.g. duplicate information), Click HERE. If some of the pictures do not display correctly, please refresh the page.

To view the BestNotes Frequently Asked Questions (FAQs), Click HERE.

 

Tips & Tricks

Use a mobile device microphone to Dictate your notes. For example, if you visit clients outside of your office:

  1. Install the BestNotes Mobile App (Click HERE).
  2. On the App, navigate to a client.
  3. Tap on Activity Log (bottom)
  4. Add a Note (Plus + icon, top of App).
  5. Tap on the Type Here box.
  6. When the keyboard displays, tap on the microphone icon (For more information, Click HERE).
  7. Dictate your note (may require practice or a couple of recordings).
  8. Save the note.
  9. If needed, when you return to your computer, copy this text into a Template or other Note to edit and/or add Register / Ledger documentation.

 

Welcome to BestNotes

164 Recovery Center
A PLUS Solutions Center, LLC
ADAR Group
Aspire Addiction Recovery
Behavioral Wellness & Recovery
Brighton Recovery Center
Charles Frangos, LPC-MHSP
Coastal Turning Point
Commonwealth Counseling Centers
Design For Living Recovery Center
Five Sisters Ranch
Genesis House Recovery Residence Inc
Growing Healthy Children Therapy Services, Inc.
Jaime Goffin, LCSW
Justine O’Donnell, Psy.D.
Magnolia Landing
Modern Day Therapy
New Freedom Recovery Center, LLC
NorthStar Transitions LLC
Oaks Counseling Center
One Love Agency
Partners In Recovery, LLC
Point School Puerto Rico
Practical Development, LLC
Rachel Wood, Ph.D. Private Practice
Redwood Educational Services
Rise Up Recovery
Shift Recovery, LLC
Tanasse Chiropractic
The Haven
Tres Vistas Recovery
TRT Sober Living Center
United Community Support Center
Wellspring Foundation, Inc.

 

 

Social Network Updates

To Follow, Link, Add or Like us on social media, click on the icons at the bottom-right of this page.

date:  Jul 07, 2015
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Support Spot – June 2015

Recent Updates to BestNotes and Documentation

You should see improvement in the performance of BestNotes. Several updates and server upgrades have been put in place this week. Additional updates will be rolled out over the next couple of weeks to continue to improve the responsiveness of BestNotes.

Please log out and back in to BestNotes to activate all the latest updates.

If you are still experiencing issues, you may need to do a profile reset (Click HERE).

Please see our documentation on how to do this or call us at 208.543.6646 for further assistance.

 

To view our BestNotes recent updates, Click HERE.

 

Recent Common Tickets

Q: A Note is displaying “Access Denied”?

  • A: When a BestNotes user has Saved a Note but clicked the red X and not the Close button on a Group Note or a Template, BestNotes locks that Note so only that user can unlock it.
  • For more documentation, Click HERE.

To view the BestNotes Frequently Asked Questions (FAQs), Click HERE.

 

Tips & Tricks

Use Group Notes and the General Log tab to send documentation to multiple contacts. For example, if there is a deadline coming up:

  1. Create an appointment with a Group Note before the deadline
  2. Add a reminder
  3. Add each client, who is missing information, as a participant
  4. When the reminder notifies you, add or remove any participants from the appointment (You will not be able to remove them in the Group Note)
  5. Check-in the appointment and Begin the appointment to start the Group Note
  6. Copy and Paste or ask each participant what you need in the Group Note
  7. Add any signers necessary
  8. Save & Lock the Group Note
  9. After the Group Note has been signed
  10. Go to the General Log tab
  11. Find the Group Note
  12. Click on the Globe icon to send an individual note to each client or their designated related contact
  13. NOTE: The Portal will e-mail all the clients And/OR all their related contacts with the Web Portal relationship that there is a note for them on the Portal.

 

Welcome to BestNotes

A WISE Retreat
Accident Rehab Clinic PC
Another Choice, Another Chance
AVY Counseling Services
CASA Recovery
ChangePoint Health, PLLC
Evolve, LLC
Faith by the Sea
Gouldin Chiropractic
Ibogaine Research Collective
Lotus Place Recovery
Mobile Mental Health
Mon3rchs dba Pathways DV Counseling
Montford Hall
North Wasatch Treatment Center
Round Hill Services
Second Chances In Southern Utah
Serenity Now CMHC, Inc.
South Florida Drug & Alcohol Rehab
Time To Change? LLC

 

Social Network Updates

To Follow, Link, Add or Like us on social media, click on the icons at the bottom-right of this page.

date:  Jun 05, 2015
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